Client Support
Stratus Support Network
Start a remote support session
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Welcome to Stratus Support
Once our clients are benefitting from our solutions in a live environment we provide telephone, remote login and on-site support.
This ensures both the users and the software continues to be responsive with your changing business needs.
Stratus have a dedicated and highly skilled support network available between 9am-5pm, Monday to Friday to help you get the best out of your MYOB Advanced or MYOB Exo business solution.
Get Remote Support
Clicking on the Access Remote Support button will direct you to a page that allows your support consultant to access your device. This is a secure connection and is controlled through a one time code that your support consultant will provide.
This application enables us to see and interact with you in real time – this results in a faster support resolution.
You will be prompted with a basic installation wizard that doesn’t require administrative permissions or, if you prefer, your Stratus Support Consultant can talk you through this process.
Stratus Support Team can
Train you on new features or expand your knowledge of existing functionality.
Customise the solution to suit your business requirements, such as, tailored reporting and process re-engineering.
Provide upgrades* to new versions, Whitepapers, Hints & Tips so clients can take charge of their business solution.
* Before upgrading to new versions, always perform a backup first in a test environment. If you are yet to perform a backup or upgrade, you can organise for a consultant to come out and guide you through the process and train you on the new features by contacting our Support Team.